No cash refunds will be granted.
However, if you are not satisfied with a product you have purchased, you can exchange it for another product within 10 days of purchase with the original receipt.
The product must be in its original condition and packaging, and you will be responsible for any price difference in the exchanged product.
Gift Card option:
In the event thatyou cannot find a suitable replacement for your purchase, we offer an alternative solution. You can opt for a gift card of equivalent value, which can be used for future purchases in our stores. Our gift cards have no expiry date and can be used for any item available at Nature Pet Center.
Damaged or Defective Items:
If you receive a damaged or defective item, please notify our staff immediately or report it within 10 days of purchase. We will be happy to exchange the defective product for a new one of the same type, provided it is still in stock.
Special cases :
In exceptional cases where the item is no longer available or cannot be exchanged due to circumstances beyond our control, we will work with you to find an appropriate solution, such as offering an exchange for another product of similar value.